No one wants to deal with mistakes! But staying professional as you handle your customer (and yourself) can determine whether a mistake becomes a disaster, or is just a temporary set-back. These six tips will help you turn a crisis into an opportunity and strengthen the relationship with your customer: Tip 1: Stay Calm When something Read More
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Consent Is the Communication You Need Before Having Sex
Public speaking — the art of thinking, and expressing yourself clearly — can help you everywhere, from the board room to the bedroom! And that’s a good thing because, if you’re over the age of 12, you’ve probably noticed that sexual desire makes all of us stupid. Add to that the usual difficulties that people have Read More
TED Talk Assignments?! The Kids Will Be Alright
When I was in school, I had to write a lot of essays. This was great practice for thinking logically (and becoming a speechwriter!), and I hope that essays haven’t gone the way of the rotary telephone. But today, TED Talks are also being assigned in class. So I sometimes hear from students who have Read More
Speaking Up Is a Mix of Skill and Will, for Both Men and Women
What can help you speak up — for yourself, for your team, and for your ideas? To “speak up,” you need a combination of skill and will. This means that you’re clear about wanting to be heard by others, and that you have the basic public speaking skills (you speak loudly enough, your words can be understood, you pace Read More
Annoyed at Work or Home? Business Communication Skills Can Help [Download: The Annoyance Grid]
Business Communication Skills Can Help with More than Just Business You won’t hear this at a job interview, but the fact is, there’s a lot of inter-personal emotion mixed into our daily business lives: People have trouble accepting feedback. People get annoyed with (and are sometimes rude to) their coworkers. Personal situations show up at Read More