You already know this, but many customer experiences are just plain bad nowadays. Most of us have learned to live with that—or at least, to navigate around it. But when it comes time for us to speak in public, do we actually treat our customers (a/k/a, our listeners, or audience members) the way we wish Read More
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On the Hunt for Business Metaphors with Perplexity AI
I recently set out to create a list of common U.S. business metaphors for a client who speaks impeccable English but has never lived here. First stop was Perplexity AI. (Why do I prefer Perplexity? It’s not an embodied Nazi fanboy, like Grok, and so far I haven’t caught it making things up.) I asked Read More
How to Introduce People to Each Other: A “25 x 25 in ’25” Public Speaking Exercise
Ready to jump into practice? Go directly to the exercise. In case you’re not already a fan of this pleasure, there are lots of good reasons to introduce people that you know to each other: When I was growing up, there were a lot of rules around introducing people. (This was before people could easily Read More
Do This When Someone Interrupts You: A “25 x 25 in ’25” Public Speaking Exercise
Ready to jump into practice? Go directly to the exercise. True Confession: I’m an unreformed interrupter. That’s because I’m opinionated, impatient, a fast thinker, and a fast talker. I hate waiting for other people to get to the point. (Ask my husband.) 😇 Now, do I want you to copy me, because interrupting is the Read More
How to Interrupt Someone: A “25 x 25 in ’25” Public Speaking Exercise
Ready to jump into practice? Go directly to the exercise. As a child, you may have been taught that it’s really rude to interrupt other people. And sometimes it is. But there are times when interrupting is necessary, or even kind—for example, when the other person is digging themselves into a verbal hole; or if Read More