What does customer service have to do with public speaking? Everything — because you’re literally speaking to the public. But public speaking isn’t about talking at people; it’s about listening to and engaging the public you serve, whether they’re in your audience or at a table in your restaurant. Before Talking to Your Customers, Observe Them and Prepare to Listen The other day, my partner Read More
customer service
Do You Really Know What Your Client or Customer Needs? These Questions Will Help You Find Out!
Have you ever asked for help in a store and received one of these dead-end replies?: “It’s over there.” “Everything’s out on the floor.” “Go ahead and help yourself, you’ll find it.” If I Could Find It Myself, Why Would I Be Asking You For Help?? I recently tried out a local store for the Read More