No one wants to deal with mistakes! But staying professional as you handle your customer (and yourself) can determine whether a mistake becomes a disaster, or is just a temporary set-back. These six tips will help you turn a crisis into an opportunity and strengthen the relationship with your customer: Tip 1: Stay Calm When something Read More
business communication
Annoyed at Work or Home? Business Communication Skills Can Help [Download: The Annoyance Grid]
Business Communication Skills Can Help with More than Just Business You won’t hear this at a job interview, but the fact is, there’s a lot of inter-personal emotion mixed into our daily business lives: People have trouble accepting feedback. People get annoyed with (and are sometimes rude to) their coworkers. Personal situations show up at Read More
The 3 Rules of Great Pitching
There are two kinds of great pitching: One happens on a baseball diamond. The other happens when employees, entrepreneurs — really, anyone in business — “pitches” a prospect, donor, influencer, or boss to get support for a project or an idea. If you work “outside the home,” you’ve probably given a business pitch, and you’ll Read More
How To Ask for What You Want
Public speaking — and effective communication in general — is always about preparation. So really, the title of this post should be… How To Prepare to Ask for What You Want I shared these tips at the annual conference of The Women’s Alliance of Xerox: When You Ask for What You Want, You’re Starting a Negotiation! You’re not asking Read More
How To Master Business Communication: Learn the Unwritten Rules
Groups Always Enforce Unwritten Rules Funny thing about human beings: We like to organize ourselves into groups, and we like to tell each other how to act. This means that every group of people — from a single household to a country of billions — has unwritten rules for how each member should behave. (Think of the statement, “In Read More