I Believe in Listening… In fact, I’ve taught workshops and seminars on the subject; Listening skills are key to my coaching; and My shelves are filled with books on how to listen better. … But I’m Also a Confirmed Interrupter The truth is that: I get impatient when people talk slowly, in circles, or in Read More
business communication
How to Prepare for a Last-Minute Presentation (Part 1)
“Invited” to Speak at Work? Tomorrow? Here’s How to Ace Your Talk, Even with Little Time to Prepare Has This Ever Happened to You? You’re at your desk, minding your own business, when your boss walks by (or emails or Slacks you) and says, “Hey, can you do me a favor? Some people are coming Read More
How to Handle Your Customer (and Yourself) During a Crisis
No one wants to deal with mistakes! But staying professional as you handle your customer (and yourself) can determine whether a mistake becomes a disaster, or is just a temporary set-back. These six tips will help you turn a crisis into an opportunity and strengthen the relationship with your customer: Tip 1: Stay Calm When something Read More
Annoyed at Work or Home? Business Communication Skills Can Help [Download: The Annoyance Grid]
Business Communication Skills Can Help with More than Just Business You won’t hear this at a job interview, but the fact is, there’s a lot of inter-personal emotion mixed into our daily business lives: People have trouble accepting feedback. People get annoyed with (and are sometimes rude to) their coworkers. Personal situations show up at Read More
The 3 Rules of Great Pitching
There are two kinds of great pitching: One happens on a baseball diamond. The other happens when employees, entrepreneurs — really, anyone in business — “pitches” a prospect, donor, influencer, or boss to get support for a project or an idea. If you work “outside the home,” you’ve probably given a business pitch, and you’ll Read More