Public speaking can take lots of different forms — and today, those include what you share on social media, and even the humble email message. How many emails do you receive each day? 50? 100? 200? Those numbers aren’t unusual — and everyone you write to is struggling with that same deluge of (mostly irrelevant) Read More
communication
How to Communicate Bad News to Your Customers
Bad News? Communicate It Carefully! It seems like Netflix is often in trouble with us customers. This post from my archives talks about one of the reasons why, as summarized in two New York Times headlines: 7/12/11: “Netflix Raises Price of DVD and Online Movies Package by 60%“ 7/25/11: “Netflix Sees Angry Clients Cutting Profits.“ Read More
Public Speaking Challenges: Hate Conflict? (You Might Be a Helper)
How’s This for Irony? People with the Helper public speaking style are often less willing to tolerate interpersonal conflict than Reliables, Improvers, or Experiencers. Yet, because of their idealism, Helpers often find themselves on the front lines of social activism, either asking for money or trying to get other people involved. (And what an invitation to conflict Read More